Online Community Manager | Remote | Higher Logic
JOB TITLE: Online Community Manager
The Online Community Manager will be responsible for managing Higher Logic's client user group community, HUG. HUG is a critical part to helping our customers achieve their business outcomes and serves as a conduit to education, knowledge, and resources.
This role is part of our Customer Experience organization, driving customer retention. It will be an opportunity to implement proven community practices but still leave room for testing and refinement.
You will serve as the face of the organization to our clients and develop strong relationships with clients – serving as a critical piece of the customer experience. The community manager will have the unique opportunity to be at the forefront of new product features and functionality, working to develop best practices as these are rolled out.
JOB RELATIONSHIP TO YOU: This role reports to the Director of CX & EDU (Me) and serves alongside our Education and Knowledge teams.
- This role has the ability to impact retention and work closely with our CX teams (implementation, support, CS, education, services, etc.)
- You'll work closely on building digital programs and engagement strategies with all of our customers
WHY SHOULD YOU JOIN US:
Let's knock this out quick:
- We're a fast-growing B2B SaaS organization with tons of opportunities and potential to grow. You don't want to watch the train go by, you want to hop on and enjoy the ride.
- We've assembled a strong leadership team that is committed to our teammates and our customers
- We create a fun, engaging environment to drive success and outcomes
ABOUT OUR COMPANY:
Since 2007, Higher Logic has been the industry leader in building community and engagement solutions. Our robust Engagement Platform, built on this decade of experience, delivers powerful online communities and communications software designed to engage your users across every stage of their journey. Community engagement is the heartbeat of any organization. A strong engagement strategy, combined with a powerful platform, helps you connect people with a shared purpose, find and leverage your advocates, engage everyone with personalized content, and streamline the entire engagement process.
We serve over 3,000 customers across 21 countries worldwide and support over 2.4 billion community interactions annually.
TAGS: #remote #community
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