Customer Success Enablement Lead | Flexible | NICE

Brian Study

JOB TITLE: Customer Success Enablement Lead

LOCATION: Flexible, Chicago, Atlanta or Salt Lake City preferred

JOB DESCRIPTION: As a Customer Success Enablement Lead for Customer Engagement Analytics (CEA) solutions, you will be responsible for designing, executing, and evolving content and programs which enable our customers to better leverage their CXone Analytics Solutions.  The Enablement Lead will be responsible for collecting, curating, publishing, and driving adoption of best practices that help drive customer outcomes.  In addition, the Enablement Lead will help promote community and shared learning within the CEA customer base.  Through the publication of best practices and community building, the Customer Success Enablement Lead will help drive adoption, success, and growth within our customer base. The job requires a motivated, self-starting, and energetic person to kick start one of the newest arms of our team.  

JOB RELATIONSHIP TO YOU: This is a new role in our organization, reporting to me. 

WHY SHOULD YOU JOIN US: What to help make the world a smarter place to live? Like the idea of being part of a dynamic and creative team of professionals?  Join us.  NICE believe that leadership is a result of putting customers first. In fact, our values are grounded in cherishing our customers, and our employees firmly believe that our success is a reflection of our customer's success.  This means providing our customers with innovative, revolutionary and scalable technology that can make a real difference– and, in turn, to their customers. In fact, Fast Company recently listed us for the second consecutive year as one of the most innovative companies in the world.

ABOUT OUR COMPANY:   This role in the Customer Engagement Analytics area of our Customer Experience business.  We enable organizations to deliver an effortless, consistent, and personalized experience throughout the customer journey. Our solutions allow enterprises to know their customers, act in real time and ensure that every employee is engaged. Our customers stand out in their competitive markets by offering an enhanced customer experience, and they improve their bottom line by streamlining operational efficiency.

JOB LINK:  
There are two roles open.  Analyst and Lead

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Brian Study
NICE-Mattersight
Chicago IL
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