Enterprise Sr. Customer Success Manager - HigherEd | Cali or Texas | Box.com
JOB TITLE: Enterprise Sr. Customer Success Manager - Higher Education Customers
LOCATION: CA or TX
JOB DESCRIPTION: This role works with new and existing business and higher education customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box.
JOB RELATIONSHIP TO YOU: I (Maria) am a recently hired CSM in the HigherEd team, so this position would be reporting to my manager. We fit within the Enterprise Customer Success organization at Box, which reports to Jennifer Harris, Sr. Director, Customer Success. It is a very exciting time to work at Box. The company just closed a great Q1 and there are some cool things coming.
WHY SHOULD YOU JOIN US: The CS org is growing rapidly and Box is too. The whole company is focused on growth and providing THE BEST customer experience.
ABOUT OUR COMPANY: Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
TAGS: #CSM #HigherEducation #Enterprise #Box
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