Customer Success Enablement Manager |

Peter Sterkenburg
Peter Sterkenburg Member Posts: 6 Seeker
edited April 2022 in Job Board

NOTE: role filled

JOB TITLE: Customer Success Enablement Manager 

LOCATION: New York or Chicago (Hybrid is an option, Remote later, mostly looking at EST/CST due to time zones and connection with Finnish HQ)

JOB DESCRIPTION: A customer success enablement manager that will be responsible for operationalizing the Customer Success strategy by partnering with the customer success teams globally. We need someone with solid Enterprise customer success experience, strong project management skills, strong influencer/communicator on any level, and a passion for improving small and big things.

JOB RELATIONSHIP TO YOU: You would be my direct colleague, working together on designing, building, and implementing every improvement on our CS practices.

WHY SHOULD YOU JOIN US: We are growing quickly: 550+ people globally, and we'll be around 800 by the end of the year. The Customer organisation is closing in on 100 people, and we need extra hands to help the Customer Ops team (COPS as the acronym!) build the next generation of CS at Smartly. This is truly a unique opportunity!

ABOUT OUR COMPANY: Smartly is originally a Finnish company, building a platform that automates creative production and ad buying at scale. We manage 2.5+ billion euros in ad spend and serve more than 650+ brands worldwide, including eBay, Uber, Zalando, Spotify, and TechStyle. Our team has footholds in 17 cities around the world and represents 61 different nationalities.  
Read the attached Culture Handbook for insights into how we operate - I have been here 7 weeks now, and I see this being put to practice every day.


TAGS: #CSOps #CSM #csplatform #enterprise



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