CSM, Key Accounts @ UiPath [California, Remote]

Laura Lakhwara

Come join our team - the Key Accounts group at UiPath! While I'm only on Day 3, I can attest to the strong culture, leadership, and values shared here. 

Link: Customer Success Manager, Key Accounts - San Jose, CA, Americas Sales Support - Careers | UiPath

Role: Customer Success Manager, Key Accounts

Location: California [working remotely]

Relationship: You would work as a peer to me.

Why You Should Join Us:

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We're fast, immersed, humble, and bold. And that's not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It's an inspiring, high-stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

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Here's what you'll do at UiPath:

• Empathize with every aspect of the customer experience, putting customers' needs first
• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
• Conduct workshops, training, business reviews and proactively suggest solutions to common customer challenges
• Continually identify and develop new uses for UiPath that drive adoption and that align to customers' business needs and strategic goals
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient
• Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath's Account Executives to help them be more effective
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
• Help drive customer references and case studies

Here's what you'll bring to the team:

• Preferred (but not required) degree in Computer Science with minimum 3-4 years experience in programming .NET (C#, C++, VB, Java or Powershell)
• 10 years career experience
• 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization
• SaaS experience a benefit
• Solid technical background with hands-on experience in digital technologies
• Experience in technical support, project management, technical sales, and consultancy. Previous experience in application or implementation support domain is a plus
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Proven track record in highly-professional customer service in a dynamic, start-up environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Fluent written and spoken English is mandatory
• Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus

Laura Lakhwara

We continue to interview for the Key Accounts team in Customer Success at UiPath. Please reach out if interested.