CSM, Key Accounts @ UiPath [California, Remote]

Laura Lakhwara
Laura Lakhwara Member Posts: 47 Expert
edited June 2021 in Job Board Community

Come join our team - the Key Accounts group at UiPath! While I'm only on Day 3, I can attest to the strong culture, leadership, and values shared here

Link: Customer Success Manager, Key Accounts - San Jose, CA, Americas Sales Support - Careers | UiPath

Role: Customer Success Manager, Key Accounts

Location: California [working remotely]

Relationship: You would work as a peer to me.

Why You Should Join Us:

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We're fast, immersed, humble, and bold. And that's not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It's an inspiring, high-stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.


Here's what you'll do at UiPath:

  • Empathize with every aspect of the customer experience, putting customers' needs first
  • Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
  • Conduct workshops, training, business reviews and proactively suggest solutions to common customer challenges
  • Continually identify and develop new uses for UiPath that drive adoption and that align to customers' business needs and strategic goals
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient
  • Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath's Account Executives to help them be more effective
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
  • Help drive customer references and case studies

Here's what you'll bring to the team:

  • Preferred (but not required) degree in Computer Science with minimum 3-4 years experience in programming .NET (C#, C++, VB, Java or Powershell)
  • 10 years career experience
  • 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization
  • SaaS experience a benefit
  • Solid technical background with hands-on experience in digital technologies
  • Experience in technical support, project management, technical sales, and consultancy. Previous experience in application or implementation support domain is a plus
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
  • Proven track record in highly-professional customer service in a dynamic, start-up environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Fluent written and spoken English is mandatory
  • Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus


  • Laura Lakhwara
    Laura Lakhwara Member Posts: 47 Expert
    edited July 2021
    We continue to interview for the Key Accounts team in Customer Success at UiPath. Please reach out if interested.