Customer Success Practitioner/Consultant (part-time) // REMOTE //ESG
JOB TITLE: Customer Success Practitioner/Consultant (part-time)
JOB DESCRIPTION: ESG is looking for a part-time Customer Success Practitioner/Consultant to join our team! We're growing quickly and seeking additional delivery capacity to execute our established Customer Success as a Service® (CSaaS) model. This role would begin as part-time to manage immediate needs but has the potential to evolve into a full-time permanent role if desired. In this role, you'll be responsible for developing high-trust relationships with ESG clients, measured through overall program progression, project completion, and relationship health. This is a highly strategic role, where you'll build relationships with, and provide best practices and recommendations to Executive-level stakeholders at global Enterprises and/or rapidly growing SaaS startups.
To be successful in this role, you must have a strong background in building and executing Customer Success programs, with an excellent track record of managing the retention and growth of Enterprise and Mid-Market accounts. As a Customer Success Practitioner/Consultant, you will take a hands-on approach advising, designing, developing, implementing, and testing assets, processes, and artifacts that clients will use to build a scalable Customer Success practice.
JOB RELATIONSHIP TO YOU: I am the HR Manager at ESG. This position would work with our Business Development Team, Customer Success and Marketing Teams.
WHY SHOULD YOU JOIN US: Our Customer Success as a Service® programs combine consultation, process development, tactical projects, and smart, customer-centric people (like you!) to help our client companies improve their CS organizations.
We value hard work, self-motivation, and outcomes alongside creativity, flexibility, and heart. We collaborate and communicate with coworkers and customers alike with a spirit of transparency, partnership, and mutual respect. Our leaders are committed to supporting and empowering employees to succeed and excel, as we all work together to build something meaningful.
ABOUT OUR COMPANY: ESG delivers Customer Success as a Service® (CSaaS), enabling our customers to build, operationalize, and transform their Customer Success organizations. We improve metrics and accomplish client's ultimate goal of reduced churn and increased retention.
At ESG, our people are at the core of everything we do - their knowledge, expertise, and commitment to excellence are what make each of our customer engagements flourish. We invest heavily in our employees to ensure our customers are always working with experienced, knowledgeable, and adaptive team members.
ESG is at the forefront of the Customer Success industry, we've built a foundation of experience, integrity, expertise, and results. We're not just another SaaS vendor - we're here to create long-term relationships built on trust and effective solutions.
JOB LINK: https://esgsuccess.com/openings/
TAGS: #remote #cs #customersuccess #hiring
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