Conga | Customer Success Manager | United Kingdom (French Speaker preferred)

Sofia Reimchen
Sofia Reimchen Member Posts: 7 Seeker
Second Anniversary
edited April 2022 in Job Board

JOB TITLE: Customer Success Manager 

LOCATION: London, United Kingdom | Remote 

JOB DESCRIPTION: The Customer Success Manager's primary responsibilities are to take ownership of a portfolio of Conga's enterprise customers, commit to their success, and relentlessly work to remove barriers to adoption both within their organization and cross-functionally within Conga.

  • Lead, drive, and manage change within large, complex, enterprise organizations
  • Become a trusted advisor and advocate for customers' executive sponsor(s)
  • Ensure seamless transition from pre- to post-sales, setting customers up for success
  • Remove adoption roadblocks by understanding challenges and recommending solutions
  • Ensure high level of impact and client satisfaction with the services rendered
  • Up to 40% travel could be required


Responsibilities:

  • Lead, drive, and manage change within large, complex, enterprise organizations
  • Become a trusted advisor and advocate for customers' executive sponsor(s)
  • Ensure seamless transition from pre- to post-sales, setting customer up for success
  • Remove adoption roadblocks by understanding challenges and recommending solutions
  • Ensure high level of impact and client satisfaction with the services rendered
  • Up to 40% travel could be required


Who you are:

  • A change agent that can analyze multiple problems then develop and drive solutions
  • You thrive working in the unknown, taking initiative and designing process when it doesn't yet exist.
  • You possess an understanding of the people, process, and technology realities that are part of transformation efforts, and approaches and tools to mitigate risks
  • You see the big picture, but still roll up your sleeves and dig into the system to execute against your customer's business goals
  • Impressive executive presence and communication abilities
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Inquisitive and comfortable asking questions about customers business goals, ideal state, and pain points.


Knowledge, Skills and Experience:

  • 5+ years' experience in SaaS, process consulting, change management, project management, strategic account management and executive engagement
  • Project Management and/or Consultant experience preferred 
  • Experience with technology stack and customization of: Salesforce (MUST), CLM Solutions or other middleware type platforms.
  • BA/BS (MBA/Master preferred)
  • Preferred Bilingual French speaker

JOB RELATIONSHIP TO YOU: You would be joining our Enterprise EMEA CS team as a fellow team member.

WHY SHOULD YOU JOIN US: Our Customer Success team in EMEA is small but mighty, and we are passionate about doing the right thing for the customer. Internally, we aim to lead by example and constantly think about how we can do things even better. If you're interested in being part of this journey of growth, having your voice heard, as well as work with a bunch of fun and supportive people, please get in touch.


ABOUT OUR COMPANY:

Our new company was created on May 7, 2020 with the merger of Conga and Apttus.  The combining of these two companies creates a leader in mission-critical business process solutions, allowing both small and large companies to modernize their business processes.

Together, the new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business -- documents like quotes, contracts, and the processes that surround them -- to achieve commercial excellence.

For more information on the new Conga, please visit our newsroom at:  Apttus and Conga Combine to Become Leader in Digitally Transforming Commercial Operations

Our shared values: The Conga Way 

A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:

  • Embracing an Entrepreneurial Spirit
  • Achieving Together
  • Championing the Customers

The Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.

JOB LINK: https://apttus.wd5.myworkdayjobs.com/Conga-External/job/London-United-Kingdom/Customer-Success-Manager_JR-999

TAGS: #CSM #remote 

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