Customer Success Manager now open for one of the fastest growing startups in NYC
JOB TITLE: Customer Success Manager
JOB DESCRIPTION: At Kustomer, we take our clients' experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients and ensures they achieve value from our platform. From the moment our Implementations team onboards our clients to our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Kustomer.
This role, Customer Success Manager is all about making sure Kustomer's clients extract as much value out of our platform as possible. They help define the overall client strategy, drive product adoption, capture product enhancements, assist in resolving challenging technical issues, maintain high satisfaction levels and ultimately help secure renewals.
JOB RELATIONSHIP TO YOU: I'm the Director of CS and this role would report to a manager on our team.
WHY SHOULD YOU JOIN US: Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $173.5M in venture funding, and is backed by leading VCs including Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage. It was also recently announced that Facebook would be acquiring Kustomer.
Our Customer Success team is one of the best in the city due to our team first approach and you will be guaranteed an opportunity where you will be challenged and you will learn.
ABOUT OUR COMPANY: Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.
JOB LINK: Customer Success Manager (NYC)
TAGS: #CSM #Customersuccessmanager #NYC
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