CSM | Remote - US | Infolock

Joshua Lyons
Joshua Lyons Member Posts: 8 Seeker
Second Anniversary 5 Comments Photogenic
edited February 2022 in Job Board Community

JOB TITLE: Customer Success Manager 


JOB DESCRIPTION: A customer success manager that will be responsible for supporting onboarding of new customers leveraging our best practices and processes laid out in our CS Playbook, building strong customer relationships with executives, advocating for our customers while helping them realize value and desired outcomes, and identifying potential cross-sell opportunities. 

JOB RELATIONSHIP TO YOU: I'm the Director of Customer Success at Infolock, so this position would be one of my team members. 

WHY SHOULD YOU JOIN US: Customer Success has been purposefully woven through the fabric of our company over the past 2 years and is at the heart of our company ethos!  We're a growing company with a start-up/SMB-like culture with very little turnover, who's Managing Partners are intentional in maintaining the upbeat and egoless company culture that prioritizes the well-being of each Infolocker.

ABOUT OUR COMPANY: Experts in data governance, Infolock provides consulting and advisory services that help organizations effectively secure, manage, and optimize their data. We help clients regain control of their data with our deep understanding of risk management, combined with technical expertise, and business acumen.  Founded in 2005 and headquartered in Arlington, VA, Infolock is the go-to data management advisory firm for security-conscious organizations in the financial services, healthcare, insurance, retail, manufacturing, and public sectors.

JOB LINK: https://www.infolock.com/job_openings/customer-success-manager/

TAGS: #CSM #remote #hiring


  • Joshua Lyons
    Joshua Lyons Member Posts: 8 Seeker
    Second Anniversary 5 Comments Photogenic
    edited August 2021
    We're currently interviewing candidates and the job application process is closed at this time.  Thanks for all the interest we received!