CSM | Remote - San Francisco, Eastern US | Scope AR

David Nedohin

JOB TITLE: Customer Success Manager 

LOCATION: San Francisco | Eastern US  | Remote

JOB DESCRIPTION 

Augmented reality for enterprise is agreed to be in the midst of rapid growth, but it can also mean many things to our different customers.  This exciting opportunity as Customer Success Manager is to guide the customer through the myriad of potential use cases and focus on clear outcomes and measurables.  This is extremely challenging considering the size and industries of our customers!  Becoming a trusted advisor while also ensuring the customer delivers on their commitments is a unique challenge that requires an entire team effort.  

The Customer Success Manager's primary responsibilities are to understand our enterprise customers environment, identify the best use cases for Scope AR products, and guide the customer to recognizing value throughout the journey.  Having experience in our key industries (aerospace / defence, medical devices, data centers, industrial OEM's) would be a big advantage in promoting effective communications and change management with their end users.  It is critical to work cross-functionally internally, leveraging the resources of the various teams while remaining as the customer advocate.  

As a part of Scope AR, you would influence all parts of the organization from Sales to Product and Creative Services.  Strong Project Management skills are a necessity!

RESPONSIBILITIES

• Earn the trust of our customers by showing them how to deliver value using our products
• Being creative in understanding that all of our customers are different.  Apply this creativity to the process to drive the customer to maximum value as fast as possible
• Apply process so that customers can scale the use of our product, and we can effectively support in scale
• Work closely with every team in Scope AR as the voice of the customer
• Use data and analytics to demonstrate value
• At times troubleshooting problems.  This means having a level of technical experience to be able to understand basics of the customer environment and the technology of our product
• Work directly with CCO to shape the outcomes for the customer, and also influence the Scope AR roadmap
• Travel will be required due to the nature of our customers.  Must be a US citizen in order to be able to be on-site with some of our customers

WHY YOU SHOULD JOIN SCOPE AR

You will be working directly with David Nedohin, Co-Founder and CCO of Scope AR.  Your customer voice will be critical in influencing the direction of a fast growing and very exciting company.  The enterprise augmented reality industry is growing rapidly and has enormous expectations over the next 2 years.  Scope AR is one of the leaders in this space, recognized by many as the "Innovator".  Scope has reached a major inflection point, and we are looking for extremely hard working, technically skilled, and industry experienced team members to help drive and shape this growth!

KNOWLEDGE, SKILLS AND EXPERIENCE

• 5+ years' experience in SaaS Customer Success or similar (project management, strategic account management)
• Industrial experience (aero/def, medical equipment, data centers, industrial OEM) is a benefit
• Experience with technology stack of enterprise customers (MES, PLM, learning management software, 3D workflow)
• Experience with internal technology stack (Cloud and private cloud deployments, 3D modelling software, AR / VR)
• Strong data skills
• BS / Masters degree is preferred

ABOUT SCOPE AR

Scope AR is the pioneer of enterprise-class augmented reality solutions, delivering the industry's only cross-platform AR tools for empowering frontline workers the knowledge they need, when they need it. The company revolutionized the way enterprises work and collaborate by offering a visual "knowledge base" solution that provides effective and efficient knowledge-sharing to conduct complex remote tasks, employee training, product and equipment assembly, maintenance and repair, field and customer support, and more.

https://www.scopear.com/home/

JOB LINK: 

https://jobs.lever.co/scopear/d2044a47-1c33-4ced-b4ab-62581f8f2161

David Nedohin

Just want to mention this position is still open and looking for candidates.  Please apply if interested.

David Nedohin

Just putting it out there that we are still hiring.  Please apply ASAP if interested!

David Nedohin

I wanted to update that this position is now filled.  Very likely will be hiring again soon, so will re-post when we are adding more!

Cheers,
David