Manager, Commercial Customer Success | SF/Bay Area |

Erica Akroyd
Erica Akroyd Member Posts: 4 Navigator
Second Anniversary
edited April 2022 in Job Board

JOB TITLE: Manager, Commercial Customer Success


JOB DESCRIPTION: The Manager of Commercial Customer Success is a highly driven, results-oriented, and collaborative people-oriented leader who will drive excellence in execution while building the foundation for growth for customers with 200-1000 employees. You will manage a team of high-performing Customer Success Managers focused on driving business-critical outcomes for Pendo's Commercial customers. You will lead a team that ensures our customers accomplish their goals and effectively recognize and communicate the value Pendo brings to their organization. You will work with your direct reports to build and refine a strong operational foundation with effective high-touch engagement strategies that drive ongoing adoption initiatives, mature client relationships, and ultimately drive retention and expansion. This role will require a consultative and holistic approach to the customer lifecycle, expertise in navigating priorities, challenges, and opportunities within a diverse customer portfolio, and the ability to engage effectively with VP and C-Level executive sponsors. 

JOB RELATIONSHIP TO YOU: I (Erica) am one of the Managers of our Commercial Customer Success team at Pendo, so this position would be a peer of mine. This person would report Melinda Gonzalez. We fit within the Customer Success Organization at Pendo that reports to the Chief Customer Officer.

WHY SHOULD YOU JOIN US: Pendo and our CSM team are growing quickly. We're focused on driving outcomes and relationships with our customers. How do we do that? Through thought engagement programs that use community, marketing, events, and more. 

ABOUT OUR COMPANY: Pendo is on a mission to improve society's experience with software. We dogfood our own product, so it's fun sharing best practices with customers. Check out our website here:


TAGS: #pendo #leadership #bayarea #sf