CSM | Remote | Duetto
JOB TITLE: Customer Success Manager
JOB DESCRIPTION: This role is responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player.
As Duetto operates in the hospitality space, experience in reservations, operations, and revenue puts you at a significant advantage. In addition, we're also looking for CSMs with Spanish language abilities given the demand in the Spanish speaking world.
JOB RELATIONSHIP TO YOU: This position would be one of my peers. In my capacity in training and process, I work very closely with the CSMs and have a set interest in seeing the right person hired into this role!
WHY SHOULD YOU JOIN US: Duetto is a fast growing company making waves and tackling big challenges in a massive industry. And in my opinion, the CS team is made up of a lot of great, dedicated individuals.
ABOUT OUR COMPANY: Founded in 2012, Duetto's solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. You can learn more about opportunities at Duetto here: Careers At Duetto | Current Job Openings - Duetto (we're also hiring support and onboarding/implementation roles)
TAGS: #CSM #remote #hospitality
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