Senior CSM | Remote-USA | Zmags

Paul Zymba
Paul Zymba Member Posts: 1 Navigator
Second Anniversary
edited April 2022 in Job Board

JOB TITLE: Senior Customer Success Manager 



As a Senior Customer Success Manager at Zmags, you will:

  • Build and foster trusted relationships with leaders from our customers' engineering and security organizations
  • Design and execute customized onboarding programs helping customers achieve their commerce outcomes with Zmags' products
  • Mobilize internal and external resources to remove barriers to adoption
  • Advocate internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Prepare and facilitate business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
  • Mentor CSMs
  • Serve as an advisor to our customers to create enhanced shoppable experiences. You'll be able to see the outcome of your work on brands you shop today.


What makes you a great fit for the role:

  • Have 4+ years in a Customer Success role and 8+ years of progressive experience in a customer-facing services role
  • Have proven experience managing post-sales client relationships
  • Have exceptional organization and time-management skills and are able to effectively manage across competing priorities 
  • Are an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • Thrive in a collaborative, fast-paced environment and as a part of a results oriented team
  • Experience with commerce related software is a plus

JOB RELATIONSHIP TO YOU: I am the SVP of Customer Success and Services at Zmags, so this position would be one of 6 within the Customer Success team.

WHY SHOULD YOU JOIN US: If you'd like to join a small, fast growing startup and make an impact -  you'd love us.  If you'd like to work with global leading retailers and help them create amazing, shoppable websites - you'd love us.   And if you love to see the results of the value you create for customers - you'd love us - you can shop all of your customers that run on our platform!


Our Creator® platform provides marketers with limitless ability to create rich, interactive, revenue-generating experiences quickly, and publish them in seconds, no coding necessary. Brands revolutionize how they bring their content journeys to life with Creator - within any tech stack and any existing workflow, without traditional technology and resource constraints.


We are the game-changers, the out-of-the-box thinkers, the innovators who won't settle for good enough, and the ones who will do whatever it takes to get the job done. Our passion for helping our customers rethink the power and impact of their digital experiences is what drives us and inspires us, every day.  


We are Creators.


TAGS: #CSM #remote #retail #commerce #boston