Head of Customer Success | Remote | Threatswitch

John Dillard
John Dillard Member Posts: 1 Navigator
edited April 2022 in Job Board

JOB TITLE: Head of Customer Success

LOCATION: Remote (Charlotte, NC footprint)

JOB DESCRIPTION: As our Head of Customer Success, you'll play a key role in making sure our enterprise customers succeed, incorporate ThreatSwitch into their daily work, and become raving fans. That means working with customers beginning with pre-sale and continuing through onboarding, support, and renewal. You will be a student of the CS profession, learning voraciously to sharpen your team's skills. You'll embody a player-coach that performs core CS functions while building a team around you as we grow. 

JOB RELATIONSHIP TO YOU: This is a management team role that reports to me (I'm the founder and CEO). As part of the management team you'll work closely with me and our leadership team to weave CS into the fabric of the company as it grows. This is a great opportunity for a proven team leader that aspires to grow into a Director or VP role.

WHY SHOULD YOU JOIN US: ThreatSwitch is no ordinary startup - we help some of the best-known enterprises in the world rethink security compliance, dramatically reducing cost and risk. If you want to be part of a startup, but want to work with some of the biggest and most admired companies in the world, join us. If you want to shape the future of a rapidly growing company that has a product that solves one of the most important problems facing large companies today, join us. If you want to join a team whose job descriptions start with "help each other first", join us. If you want a maximum flexibility environment where your location and work hours count less than getting s#!$ done, join us.

ABOUT OUR COMPANY: ThreatSwitch is a security and compliance SaaS solution that focuses on large enterprises. We launched in 2017 and are backed by supportive investors like VentureSouth and Savano Capital Partners.  You can learn more about us here: https://www.threatswitch.com/careers

JOB LINK: https://apply.workable.com/threatswitch-inc/j/57CEE78300/

TAGS: #CSM #remote #b2bsaas #cybersecurty #CustomerSuccessLeader