CS Operations Specialist - WatServ
JOB TITLE: Client Success Operations Specialist
LOCATION: Toronto, Ontario with considerations for Remote
JOB DESCRIPTION: WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. We are looking for a Client Success Operations Specialist. Reporting to the VP, Client Success and as a member of this customer-centric professionals team, you will be responsible for ensuring the effectiveness of our client systems (Microsoft D365, Gainsight) and driving efficiency of our internal tools and processes. The ideal candidate brings experience with system administration (Microsoft Dynamics D365), strong analytical capabilities, and the passion for configuring systems and data to support our client management processes. Experience with Gainsight implementation and roll-out is a plus.
JOB RELATIONSHIP TO YOU: The role will report to myself (VP Client Success) and will work closely and regularly with the Client Success team, Operations, Service Management, Sales, Finance, Marketing and Product Management.
WHY SHOULD YOU JOIN US: WatServ has been experiencing extraordinary growth and this role is a great opportunity to "get in on the ground floor" and become part of a contemporary, progressive and successful company. WatServ provides leading edge solutions in all facets of IT operations, including cloud infrastructure, cybersecurity and business productivity.
ABOUT OUR COMPANY: WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ's unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google's public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with 1000's of users connecting from around the world, WatServ is always on.
TAGS: #CSM #Dynamics #CRM #gainsight#cloud #digitaltransformation
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