Customer Success Program Manager - VoC Project / NPS / CSAT

Brenda Vetter
Brenda Vetter Member Posts: 6 Seeker
edited August 2021 in Job Board Community

JOB TITLE: Customer Success Program Manager

LOCATION: Remote (US Only)

JOB DESCRIPTION: ESG is looking for a Program Manager with VoC / NPS / CSAT experience.  The Program Manager is a critical role for our customers to achieve their organizational and programmatic goals, at the very center of our programs and customer relationships.  

JOB RELATIONSHIP TO YOU: I am the HR Manager at ESG.   This position would report to our Senior Director of Marketing and Services, Marley Wagner. 

WHY SHOULD YOU JOIN US:  Our Customer Success as a Service® programs combine consultation, process development, tactical projects, and smart, customer-centric people (like you!) to help our client companies improve their CS organizations.

We value hard work, self-motivation, and outcomes alongside creativity, flexibility, and heart. We collaborate and communicate with coworkers and customers alike with a spirit of transparency, partnership, and mutual respect. Our leaders are committed to supporting and empowering employees to succeed and excel, as we all work together to build something meaningful. 

ABOUT OUR COMPANY: ESG delivers Customer Success as a Service® (CSaaS), enabling our customers to build, operationalize, and transform their Customer Success organizations.  We improve metrics and accomplish client's ultimate goal of reduced churn and increased retention.

At ESG, our people are at the core of everything we do - their knowledge, expertise, and commitment to excellence are what make each of our customer engagements flourish.  We invest heavily in our employees to ensure our customers are always working with experienced, knowledgeable, and adaptive team members. 

 ESG is at the forefront of the Customer Success industry, we've built a foundation of experience, integrity, expertise, and results.  We're not just another SaaS vendor - we're here to create long-term relationships built on trust and effective solutions.


TAGS: #remote #CS #programmanager #VoC