CS Operations Associate
JOB TITLE: Partner Success Operations Associate
LOCATION: Remote (US only, except LA and CO) FreeWill is a remote-first company with one office in NYC.
JOB DESCRIPTION: The Partner Success team supports our nonprofit partners in their fundraising efforts. The PS operations team develops and continuously improves processes to support the PS team in their work. This role will work across the team to support automated ChurnZero workflows, look for opportunities to make processes smoother and more effective, and improve the experience for our partners. This is a great opportunity for someone looking to build a career in operations or partner / customer success operations and is a collaborative, fun, and supportive team environment.
JOB RELATIONSHIP TO YOU: I am the PS Operations Manager, and this role reports directly to me. The PS Ops team collaborates cross-functionally within the team, and with the Revenue Operations and Product teams.
WHY SHOULD YOU JOIN US: Our team is incredibly smart, kind, and we've raised over $3B for impactful nonprofit orgs. Individuals that want to join a mission-driven company and value courage, humility, and personal growth are a great fit for our team.
ABOUT OUR COMPANY: FreeWill was founded in 2017 and our focus is to make complex donations to nonprofits easy and accessible, both for the donor and the organization. Not surprisingly, our first product was a free will -- which anyone can create by going to our website, FreeWill.com. Over the past three years, We have become the most popular form of online will creation. We're now the number one way that people create online wills. Our business model is to sell our technology to nonprofits, so they can provide the services to their donors and generate new gifts. It's been really successful - to date we've raised $3 billion for nonprofits through our platform. With that success, our team has also grown. In summer of 2018, we had 5 employees, and we're about to hit 100.
TAGS: #remote #CS #csoperations #CSOps #job #nycjobs #Hiring
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