CSM | Toronto | Enable
JOB TITLE: Customer Success Manager
LOCATION: 545 King St. W. Toronto, ON M5V 1M1, Canada
We're seeking an experienced Customer Success Manager to join our Customer Success team in our Toronto office. As a Customer Success Manager at Enable, you'll proactively help your customers meet their goals. To achieve this, you'll have a team of 2-3 Implementation Analysts reporting directly to you. Every Customer Success team at Enable follows consistent processes and you'll be instrumental in refining these to build and mold the future of our wider Customer Success team.
Starting with onboarding, you will follow Enable's process to get your customers up to speed as fast as possible and be one step closer to achieving their goals. You will be instrumental in increasing the number of users getting value from the product and orchestrating the implementation of additional features so your customers can leverage our platform even more. You will empower your customers to decommission their legacy processes and become fully dependent on Enable.
You will build and foster trusted relationships with key stakeholders, advocating both Enable and the customer. You will be dedicated to fulfilling customer goals. When customers are ideal for an upgrade, you will refer the opportunity to the sales team.
Spearheading your team of product experts, you will deliver:
- Helpdesk triage and support;
- Customer training;
- Online help content including articles, videos, and blogs;
- Feedback to our product team that drives product improvement.
JOB RELATIONSHIP TO YOU: I (Heline) am the Head of Customer Success at Enable, so this position would report to me.
WHY SHOULD YOU JOIN US: It is an exciting time to be working at Enable, having more than doubled the CS team since the start of the year and I look forward to adding a few more great team members to our Toronto office!
ABOUT OUR COMPANY: We launched our flagship product in 2016 and we've been growing our client base, product portfolio, and hyper-talented team ever since. In March 2020 we secured $13m in Series A funding and last month secured $45m in Series B funding. We are a rapidly growing business based in San Francisco, Stratford-upon-Avon and Toronto. You can learn more about us here: https://enable.com/careers/
TAGS: #CSM #toronto (Add in tags that would be relevant for people to search on)
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