ChurnZero Administrator | Remote | Red Canary

Dave Epperly

JOB TITLE: Customer Success Tool Stack Admin (Currently ChurnZero with integrations to SFDC, Zendesk, Tableau)

LOCATION: Remote 

JOB DESCRIPTION:

We are looking for an experienced ChurnZero Administrator to join our Revenue Operations team. You will ensure that our Customer Success Operations and Management teams have reliable customer data within our CSM tool (ChurnZero) and that all integrations are working properly. As Red Canary continues to scale rapidly, customer data is the foundation of most of our strategic initiatives. It's extremely important that this data is reliable, trustworthy and readily available.

Additionally, as we work towards greater scalability through automation, you will instrument the customer journey within ChurnZero to provide a highly automated, world class customer experience.

Though ChurnZero heavy, we're certain an experienced admin in other CSM tools would fit well (Gainsight, etc.)

JOB RELATIONSHIP TO YOU: I (Dave) am the Manager, Customer Success Operations within RevOps - Driving CS Strategy at Red Canary.

WHY SHOULD YOU JOIN US: We're a rapidly growing, highly respected, information security company with a maturing CS team set to be best in class. Joining our RevOps team now will give you views into and the ability to collaborate with all aspects of a scaling SaaS InfoSec company while guiding a CS team to grater maturity. 

ABOUT OUR COMPANY:

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let's talk!  

What We Believe In

- Do what's right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

JOB LINK: https://jobs.lever.co/redcanary/3860fe97-d98c-41bf-b1fb-77f1148c1952

TAGS: #CSOps #remote #csoperations #churnzero #gainsight

Dave Epperly

This position has been filled.