CSM | Remote | Rocket Software

Cara Howe
Cara Howe Member Posts: 2
edited April 2022 in Job Board

JOB TITLE: Customer Success Manager 


JOB DESCRIPTION: We are looking for a customer centric, motivated and positive Customer Success Manager to join our Customer Success Management team. As a Rocket Customer Success Manager, you work cross functionally to engage and optimize our customer interactions and assisting our customers to meet their goals and objectives. You will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments, tracking successes and regularly reviewing their business needs.

JOB RELATIONSHIP TO YOU:  This will be a role on our Customer Success Management team and will report into myself.  We have a growing team that is continuing to evolve and change and we are looking for the next person to help us to do so.

WHY SHOULD YOU JOIN US:  If our values of empathy, humanity, trust and love resonate with you, this could be a great fit.  We are establishing a new CSM team in an 31 year old software company that is growing at a fast pace.  There is a lot to build and define and if you like creating and having your inputs put into action this could also be a great fit.

ABOUT OUR COMPANY: We value our employees and customers.  https://www.rocketsoftware.com/sites/default/files/community-bill-of-rights-en.pdf

JOB LINK: https://rocket.wd5.myworkdayjobs.com/en-US/rocket_careers/job/USA-Home-Office/Customer-Success-Manager-1_R2021-1765

TAGS: #CSM #remote 



  • AJ Mackey
    AJ Mackey Member Posts: 9
    edited September 2021
    Hi Cara,
    It would be great to learn more about Rocket Software and your CS team! If you are okay with it, I will reach out via Linkedin.
  • Cara Howe
    Cara Howe Member Posts: 2
    edited September 2021

    Hi AJ,
    Yes, lets connect on linkedin and I am looking forward to speaking more.


  • Elizabeth Struchen
    Elizabeth Struchen Member Posts: 2
    edited September 2021
    Hi Cara, 

    I  just applied for this position. I put you as the source of how I  heard about the position. I  would an opportunity to discuss the skills I  bring to the team. Thank you so much for posting this and I  look forward to hearing from you.