Customer Support Representative @ Fieldguide
JOB TITLE: Customer Support Representative
LOCATION: RemoteJOB DESCRIPTION:
As a Customer Support Representative at Fieldguide, you will be an integral, early member of our go-to-market team, working to make significant impacts in building our customer success function.
You will provide all Fieldguide customers with world-class support built to maximize our customers' return on investment quickly and continuously. As a trusted expert on the Fieldguide platform, you will partner closely with firms to ensure their ongoing success with Fieldguide.
What you'll do
- Build trust with customers. Respond quickly and accurately to client requests for assistance, always with a positive attitude.
- Guide growth and mitigate risks. Communicate with your Go-To-Market peers on where clients may have unmet needs we should be addressing.
- Advocate for the customer. Be the link between the customer and Fieldguide's Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
- Bolster onboarding and retention. Assist in customer database setup and template creation to ensure a world-class client experience.
- Enhance helpful documentation. Create written and visual resources for our customer base to allow for self-service help.
JOB RELATIONSHIP TO YOU: I (Brittany) am the CSM here at Fieldguide. You'd be the first on a growing team focused primarily on customer support and work closely with me.
WHY SHOULD YOU JOIN US: We are a seed stage startup hitting our stride. It's a great opportunity to get in on the ground floor, build the type of team you want to work on, and be a part of something exciting!
ABOUT OUR COMPANY: Fieldguide is establishing a new State of Trust for global commerce and capital markets.
We're based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, and many more.
At Fieldguide, we are committed to building a diverse and inclusive company that celebrates individuals of all backgrounds. We're an equal opportunity employer and encourage all applicants.. You can learn more about us here: fieldguide.io/careers
TAGS: #customersupport #remote #startup
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