The Customer Success Manager role you have been looking for

Chad Horenfeldt
Chad Horenfeldt Member Posts: 61 Expert
Third Anniversary 10 Comments Photogenic
edited April 2022 in Job Board

JOB TITLE: Customer Success Manager 

LOCATION: NYC, San Francisco

JOB DESCRIPTION: At Kustomer, we take our clients' experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients and ensures they achieve value from our platform. From the moment our Implementations team onboards our clients to our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Kustomer.

This role, Customer Success Manager is all about making sure Kustomer's clients extract as much value out of our platform as possible. They help define the overall client strategy, drive product adoption, capture product enhancements, assist in resolving challenging technical issues, maintain high satisfaction levels and ultimately help secure renewals.

JOB RELATIONSHIP TO YOU: I (Chad) am the Director of Customer Success at Kustomer, so this position would be one of my team members. We fit within the Customer Experience Organization at Kustomer. My philosophy on leadership is based on trust and value - both with our clients and with each other. My goal is not only to help you in your current role but to help you with your career. I have been in customer success for many years and am someone who constantly thinks about how we can improve the area of customer success.

WHY SHOULD YOU JOIN US: We have hands down the best CS team. You will be challenged every day but know you have an amazing team to support you. We're focused on driving value for our customers but also for you as well. 

ABOUT OUR COMPANY: Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $173.5M in venture funding, and is backed by leading VCs including Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage. 

JOB LINK: Customer Success Manager (NYC)

TAGS: #CSM #bestcsteam #Hiring

I've attached some pictures from our offsite last week (fully vaccinated, COVID tested):

Archery Tag with the Kustomer CS Team
We celebrated Andrew's birthday at our offsite