Customer Support Specialist | New York City or Remote US | Torii

Ross Reitman

JOB TITLE: Customer Support Specialist

LOCATION: New York City or Remote US 

JOB DESCRIPTION:As a Customer Support Specialist, you will be a power user of Torii and the first line of support for our customers as they engage with the product. It is not only important to provide solutions, (working closely with product, development and customer success) it is equally important to ensure customer's leave each and every interaction with a feeling of delight. As the first support hire, you will also be instrumental in developing processes and procedures to ensure the team can scale and that the product can scale to meet the evolving needs of our customer base.

JOB RELATIONSHIP TO YOU: I (Ross) am the Director of Customer Success at Torii, so this position would be one of my team members. It is an exciting time to be working at Torii as we are growing several teams within Customer Success. You will be one of the first hires within the support team.

WHY SHOULD YOU JOIN US: Torii and our Customer Success team are growing rapidly. Being one of the early hires means you will be a foundational member who will help transform the department and how our customers utilize our platform.

ABOUT OUR COMPANY: Torii is a rapidly-growing startup in one of the hottest emerging categories: SaaS Management. We help customers like Instacart, Monday.com, Palo Alto Networks, Delivery Hero and Payoneer discover and act on every single cloud application in their portfolio. Torii is backed by leading venture capital firms including Wing Venture Capital, Global Founders Capital, Uncork Capital, Entree Capital and LocalGlobe. You can learn more about us here: https://www.toriihq.com/jobs

JOB LINK: https://grnh.se/98db9fda4us

TAGS: #CSM #customersupport #saas #b2b