Enterprise CSM | Remote | Spectrum Labs

Petra Makaremi
Petra Makaremi Member Posts: 11 Contributor
edited April 2022 in Job Board

JOB TITLE: Customer Success Manager 

LOCATION: Remote (US or Canada)


Spectrum Customer Success Managers are our customers' best advocates and partners. In this role, you will be responsible for delivering mighty value to our customers and managing client engagements. Working in tight partnership with the Customer you will be responsible for the following:

  • Set strategic direction in Customer's use of Spectrum to address business challenges via a prescriptive approach to Trust & Safety and and Spectrum configuration best practices
  • Facilitate setting outcomes and measurable objectives with the Customer ("success criteria")
  • Hold Customer and Spectrum accountable to delivering against success criteria
  • Guide Customers with latest T&S best practices for keeping their communities safe and inclusive
  • Engage across the Customer's organization and work cross-functionally within Spectrum to identify opportunities and risks, and present recommendations and solutions
  • Facilitate conversations with Customer to ensure they are on track to seeing maximal value from the Spectrum product(s)
  • Ownership for outcomes including risk management and mitigation, client's value realization, and Customer and Spectrum's mutual success

JOB RELATIONSHIP TO YOU: VP of CS at Spectrum, so this position would be one of my team members working with Trust& Safety teams of leading tech orgs out there turning their T&S vision intro reality with our tech.

WHY SHOULD YOU JOIN US: A rare chance to wake up in the morning, log on to the computer and know that the work you are doing is for the greater good. Too cheesy? I hope not!:)

ABOUT OUR COMPANY: Spectrum Labs provides contextual AI, automation, and services to help consumer brands recognize and respond to toxic online behavior (think hate speech, CSAM, harassment etc). The platform identifies 40+ behaviors across all languages enabling Trust & Safety teams to deal with harmful issues in real time. Learn more: https://www.spectrumlabsai.com

JOB LINK: https://angel.co/l/2w6Ckt

TAGS: #CSM #remote #b2b