Manager of CX and CXM(Customer Experience Manager) | Remote - UK | Kong

Cornelia Trifu · December 2021

Hi All, my team is growing and we are looking for CXMs(Customer Experience Manager) and Manager of CX.

LOCATION: UK/ EMEA Remote

JOB DESCRIPTION: A Customer Experience Manager will be part of the Customer Experience (CX) team in Kong. This team is responsible for interfacing with our customers throughout their lifecycle, coordinating various customer meetings and acting as an interface between the customer and Kong teams. You will be responsible for building strong customer relationships with executives, growing our business and identifying cross-sell and upsell opportunities, and supporting the onboarding of new customers with consultations and best practices.

JOB RELATIONSHIP TO YOU: I (Cony) am the Senior Customer Experience Manager at Kong in EMEA team, so this position would be one of my team members. We fit within the Customer Experience Organization at Kong, which reports to @Paul Lundin(VP of CX). It is an exciting time to be working at Kong and I look forward to adding a few more great team members to the rocketship.

WHY SHOULD YOU JOIN US: Kong and our CXM team is growing quickly. We're focused on driving outcomes and relationships with our customers. How do we do that? Through thought leadership programs that use community, marketing, sales, events and more.

ABOUT OUR COMPANY:

Come join me at Kong as we embark on a quest to build a $10b+ software company over the next few years and need super Kongers to help drive business outcomes with Kong products and deliver best in class customer experiences. Kong is the cloud connectivity company. Powering connections to build a reliable digital world. We're living in the API economy and Kong is recognized as a leader in innovation in the connectivity space. Please reach out to me directly if you are interested in making an impact and being part of an amazing team solving real-life problems for our customers.

You can learn more about us here:
JOB LINK: Kong - Customer Experience Manager

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Kong - Customer Experience Manager

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

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Kong - Manager of Customer Experience