Customer Community Platforms

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Emily Hollinger
Emily Hollinger Member Posts: 1 Navigator
edited December 2021 in Digital CS (Engagement Programs)
In 2022, we are looking at creating a customer facing community and CAB.  Does anyone have a current platform that they use for their customer community and CAB?
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  • Stacy Brown
    Stacy Brown Member Posts: 4 Seeker
    edited December 2021
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    Hi Emily,
    Our customer facing community is for support/training purposes. We utilize Zendesk for support and Zendesk Community for support/training articles, etc. Feel free to reach out if you have any questions.
  • Shilpa Sharma
    Shilpa Sharma Member Posts: 2 Navigator
    edited December 2021
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    Hey Emily,

    Great initiative! It's always nice to see how customer success community can forge best relationships and share best-practices around tech and processes.

    If you are looking for voice recognition platforms that can help you summarize the conversations in a well-organized way, we would love to partner with you!

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    Shilpa
    Co-Founder, Flyte
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