CSM - Political Action Committee (PAC) Team| Remote or Hybrid | Quorum (SaaS Company)

Jeanne Schroeder
Jeanne Schroeder Member Posts: 3 Navigator
edited February 2022 in Job Board Community

Hi y'all!  We are looking for a Customer Success Manager for our new acquired PAC team!

Apply Here:

Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class Customer Success program. Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.

As a Customer Success Manager for our Political Action Committee (PAC) product line, you will be responsible for driving product adoption and building Trusted Advisor relationships with your PAC customers. You will be expected to manage a large and diverse portfolio of accounts and meet or exceed revenue retention and expansion targets for your account portfolio.

What You'll Do

  • First Week: You'll learn the basic ins and outs of current Quorum products, attend a variety of client engagements, and get to know 30+ dedicated Quorum Customer Success team members.
  • First Month: You'll build your understanding of Quorum's products with a focus on Quorum's PAC products and services. You will master the art of offering a full-team training and asking important diagnostic questions for one-on-one trainings. 
  • First Six (6) Months: You'll be introduced to and take full ownership your portfolio of accounts and be their primary point of contact going forward. You will deliver value to each of your accounts by driving product adoption (e.g., provide information and training on how a client can use a new feature), building relationships, and exploring expansion and service opportunities.
  • First Year: You will consistently meet or exceed team-wide adoption, renewal, and expansion goals by establishing yourself as a trusted advisor that helps clients achieve their goals for their Quorum subscription. You will play an important role in growing a start-up and establishing Quorum as a market leader in Washington, DC.

About You

  • 2+ years of experience managing a Political Action Committee (PAC) for a corporation, labor union, membership organization, or trade association, as an analyst at the Federal Election Commission
  • Experience implementing, supporting and/or operating PAC software
  • You have a proven track record of building Trusted Advisor relationships with your customers or stakeholders 
  • You are confident running Executive Business Reviews with C-Suite executives to articulate value and define customer goals for their Quorum software
  • You take pride in building loyal brand advocates who want to provide references and referrals
  • You are a natural "people person" who establishes rapport and builds relationships with ease either in-person or online
  • You love technology and are passionate about teaching people how they can make their lives easier by using technology to solve everyday problems
  • You empathize with others' unique situations and naturally channel empathy into working with them
  • You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members' success and well-being
  • You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns 
  • It would be amazing if you had experience working with Cision PAC management software

About the Customer Success Team

  • We're responsible for ensuring that clients have an amazing experience with Quorum
  • We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
  • We are dedicated to every user's success and address challenges quickly and creatively
  • We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
  • We take pride in developing personal relationships with our users and our team
  • We regularly support one another to ensure the success of our team and our clients
  • We're very close as a company-we work together, hang out together, and we value each others' ideas and input

Our Work Environment:

  • We usually work in a vibrant, sunlit space in our modern, open concept office. During the COVID-19 health crisis, most of our team members are working from home in locations around the world. 
  • Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
  • Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, and wine tasting

If you'd like to have a big impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!


Compensation Structure

We are actively hiring for multiple levels: Customer Success Manager and Senior Customer Success Manager. Customer Success Managers will work closely with our core clients, while Senior Customer Success Managers will work with our strategic clients. Candidates will be leveled commensurate with experience. 

  • Customer Success Manager 
  • On Target Earnings: $61,500.00 – $89,500.00 (OTE expectations dependent upon base salary) 
  • Base Salary: $54,000.00–$82,000.00 (commensurate with experience)
  • Variable Compensation: Up to $7,500.00 in team retention and expansion bonuses
  • Benefits: 401(k), trans-inclusive health/dental/vision, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more
  • Senior Customer Success Manager 
  • On Target Earnings: $77,500.00 – $102,500.00 (OTE expectations dependent upon base salary) 
  • Base Salary: $70,000.00 - $95,000.00 (commensurate with experience)
  • Variable Compensation: Up to $7,500.00 in team retention and expansion bonuses
  • Benefits: 401(k), trans-inclusive health/dental/vision, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more

Quorum Is Working to Advance Pay Equity: What Does That Mean For You?
In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a "No Negotiation" policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Customer Success Manager role cannot negotiate Quorum's base salary offer.

Here's our promise to you:

  • We will not ask you what you are currently earning.
  • We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
  • We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.

Apply Here: