Enterprise Customer Success Manager | US Remote | Zencity

Andrea Fox

JOB TITLE: Enterprise Customer Success Manager

LOCATION: U.S. Remote

JOB DESCRIPTION: As an Enterprise Customer Success Manager, you will be fully responsible for the relationship with Zencity's largest U.S. city and county customers on both the service and commercial level. You will be a trusted advisor for local governments and the main point of contact for them with Zencity; your work will include multiple stakeholders across the organization ranging from the executive level to more junior staff. 

MUST HAVE: Experience as a trusted advisor or consultant such as CSM/ Strategic/Business/Organizational Consultant, experience working for a B2B/B2G SaaS company / consulting firm, and experience working with local or state government clients.

JOB RELATIONSHIP TO YOU: I am the hiring manager for the position. 

WHY SHOULD YOU JOIN US: We are a team of urban geeks working with local governments around the world to take on one of the biggest challenges of our time – making cities and counties better and more livable. Our team brings together people from many disciplines – from urban planning to data science – all working together to make this vision a reality. Zencity is among the #govtech100 and is recognized for the number of women in leadership positions. 

ABOUT OUR COMPANY: At Zencity, our team believes that local governments are the most important civic institutions of our time. Local leaders are at the forefront of providing the most essential government services - from public health to safety - and are best positioned to improve quality of life. A cross-channel insights and analytics platform, Zencity takes civic engagement to the next level and ensures that local governments can easily hear from all corners of their community.

JOB LINK: Enterprise Customer Success Manager - Apply here

TAGS: #CSM #remote #consultant #govtech #enterprise

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Andrea Fox
Zencity
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