Customer Success Team Lead | Remote - EST | Zencity

Rachel Rembrandt

JOB TITLE: Customer Success Team Lead

LOCATION: U.S. Remote - East Coast time zone

JOB DESCRIPTION: As the  Customer Success Team Lead, you will own core communities book of business in the Western & Mountain Time region, establish solid relationships with key stakeholders and build a strategy for improving everyday use of the platform within that portfolio, while leading a team of Customer Success Managers and collaborating across all other departments to maintain the highest retention rate.

MUST HAVE: At least 3 years of experience in customer success in a SaaS company + Prior experience in people management

JOB RELATIONSHIP TO YOU: I am the hiring manager for the position. 

WHY SHOULD YOU JOIN US: We are a team of urban geeks working with local governments around the world to take on one of the biggest challenges of our time – making cities and counties better and more liveable. Our team brings together people from many disciplines – from urban planning to data science – all working together to make this vision a reality. Zencity is among the #govtech100 and is recognized for the number of women in leadership positions. 

ABOUT OUR COMPANY: At Zencity, our team believes that local governments are the most important civic institutions of our time. Local leaders are at the forefront of providing the most essential government services - from public health to safety - and are best positioned to improve quality of life. A cross-channel insights and analytics platform, Zencity takes civic engagement to the next level and ensures that local governments can easily hear from all corners of their community.

JOB LINK: https://zencity.io/careers/co/customer-services/62.62C/core-communities-us-team-lead/all/