Manager, Enterprise Customer Success | NYC / Denver / Remote | Nylas

matthew kearns
matthew kearns Member Posts: 4 Navigator
edited April 2022 in Job Board

JOB TITLE: Manager, Enterprise Customer Success

LOCATION: NYC / Denver / Remote

JOB DESCRIPTION: Nylas is scaling our Customer Success team as our customer base continues to grow at a rapid rate. As a result, we're looking to bring on our first Manager of Enterprise Customer Success as a very strategic hire to manage, recruit, onboard and train our team of Enterprise CSMs. Your team is responsible for proactively driving adoption across our existing and growing Enterprise customer base through on-boarding and customer education. The team advocates and rallies resources for the customer internally with the goal of exceeding the expectations of our customers. This is an opportunity to join a company that's is defining and leading the space, in a leadership role overseeing our most valuable customers, while still in our early stages, positioning yourself to drive a major impact for the overall business. 

JOB RELATIONSHIP TO YOU: I (Matt) am the Senior Director of Customer Success at Nylas, this position will be reporting to me. I report directly to our CRO, Lou Salfi. 

WHY SHOULD YOU JOIN US: You will be joining / inheriting an incredible team of two right now, and will be partnering with some of the best CS professionals, product leaders, engineers and sales professionals in the world. Nylas has built an incredible product which is defining the space as well as an exceptional culture of inclusion, empowerment and autonomy. Oh, and for the role itself? You will be on point of the team managing our most strategic, important clients - in the segment that we expect tremendous growth from this year. You will make and mold our Enterprise experience. It is a tremendous opportunity to jump into a pivotal role for the business success as we reach Unicorn status this year. 

ABOUT OUR COMPANY: Nylas was founded in 2013 and has raised over $175M to date from Tiger Global, 8VC, Spark Capital, Slack, and more; as well as individual investors including Patrick Collison, Co-Founder and CEO of Stripe, John Collison, President and Co-Founder of Stripe, Sebastian Siemiatkowski, CEO of Klarna, and Tony Fadell. Developers around the world use Nylas to quickly and securely build email, scheduling, and work automation features into their applications. Nylas customers include Upwork, Wix, Freshworks, Lever, Dialpad, Ceridian, and


TAGS: #management #CustomerSuccessLeader #enterprise #manager #Customer Success