Experienced CSM |Remote | Inkling

Paul Mason
Paul Mason Member Posts: 9 Seeker
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edited April 2022 in Job Board

JOB TITLE: Customer Success Manager 


JOB DESCRIPTION: In the Customer Success Manager role at Inkling you will maintain a high level of customer satisfaction by building long-term strategic relationships with our customers and ensuring they realize full value from their investment with Inkling.

A significant part of your role will be to serve as a customer advocate, often functioning as a liaison between our customers and all internal Inkling teams (e.g. Professional Services, Sales, Technical Support, Product Development, Engineering etc). You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the Inkling organization.

JOB RELATIONSHIP TO YOU: I (Paul) am an Enterprise Customer Success Manager at Inkling, so this person would be one of my teammates. We fit within the Customer Success and Services team at Inkling and this role reports to the Sr. VP of Customer Success. It is an exciting time to be working at Inkling and I look forward to adding a new Inkblot to the team! 

WHY SHOULD YOU JOIN US: At Inkling our CS team is growing quickly and we are looking for an experienced CSM to help us continue our growth trajectory. We're committed to helping the modern frontline workforce do their best work by making learning accessible-and are looking for talent that shares our passion.

ABOUT OUR COMPANY: Inkling is a modern learning enablement platform built for employees at enterprise companies who interact directly with their customers. It helps these workers access the training and resources they need to quickly get up to speed in their roles at any time, from anywhere-and deliver successful outcomes. You can learn more about us here: https://www.inkling.com/careers/  

JOB LINK: Customer Success Manager

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Customer Success Manager
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TAGS: #remote #CSM #enterprisecsm #customerobsession

Paul Mason
Customer Success Manager