CS Operations Manager | Remote or Houston, TX Area | ThoughtTrace

Doug Havlik

JOB TITLE: Customer Success Operations Manager 

LOCATION: Remote or Houston, TX Area

JOB DESCRIPTION: The Customer Success Operations Manager will facilitate onboarding, integration, and technical services engagements for new and existing customers, ensuring the successful implementation and integration of ThoughtTrace platform. The CS Ops Manager will provide strategic and tactical support, manage projects for prospects and customers, work with stakeholders across all parts of the business and at all levels to deliver outstanding outcomes and a fast time to value. They will also provide detailed analytical insights and information to internal constituents by working closely with members of the CS, Sales, Product and Marketing groups.

JOB RELATIONSHIP TO YOU: I am the Director of Customer Success Operations at ThoughtTrace, so this position would be one of my team members. We fit within the Customer Success at ThoughtTrace.

WHY SHOULD YOU JOIN US: Our goal is to give each individual a sense of purpose as he or she helps to achieve the company's vision. We are looking for smart, passionate people who want to achieve remarkable things. We strive to provide a great culture and driven work environment that encourages you to grow and be a part of something cutting edge and a true paradigm shift for our customers. 

ABOUT OUR COMPANY: ThoughtTrace is a Texas-based software company providing customers a significant competitive advantage using Artificial Intelligence (AI) and machine learning to streamline categorization, review, and analysis of contracts, agreements, and other unstructured information. You can learn more about us here: https://www.thoughttrace.com/. 

JOB LINK: https://www.linkedin.com/jobs/view/2933102678/

TAGS: #csoperations #CSOps #remote