CS Director | Remote UTC-1 to UTC+1 | SuperHi
We're looking for a Customer Success Director to join our growing team. You'll be a primary touchpoint of customer support here at SuperHi. You'll help plan and implement community engagement strategies as we continue to grow. If you're a tech-savvy professional that identifies as a "people person", we'd love to meet you!
Who is SuperHi?
SuperHi's mission is to help creative people get ahead in their careers. We give the creative and the curious the tools and techniques they need to bring their ideas and projects to life.
We teach practical skills in code, design, and project management in a real-world way. We're proud that our students are 51% female, 1% non-binary, and 48% male, from a wide range of backgrounds and over 90 countries, and that we have one of the highest Net Promoter Scores of any online company.
We'll be opening up the SuperHi platform over 2022 to allow people to get paid for sharing their creative skills and ideas. We'll also be creating a range of brand-new products and tools that build upon the current SuperHi ecosystem, some of which don't yet exist online.
We're a proudly remote team with staff located around the world! Plus, we're a fast-growing startup that recently raised a Series A round of investment to build these new tools. We're backed by world-class VCs such as Framework, Designer Fund, Expa, Torch Capital, and Reach Capital.
We're proud to have recently launched SuperHi Basic Income, an experiment to see if giving creative people a financial buffer can help accelerate their careers. This is just one of many social initiatives we're working on in 2022!
Some of your responsibilities
Manage and develop a team of high-performance world-class community and customer support specialists and leads
Responding to customer questions queries and improving their experiences
Maintaining an active presence in SuperHi's community by locating and engaging with community members through fostering dialogue with them and organizing community initiatives
Developing initiatives and resources to continually improve the standards of our diversity, inclusion, equity, and belonging within SuperHi and our student community
Although we're a remote company, we're ideally looking for candidates between UTC-1 and UTC+1 to overlap with colleagues you'll be working with closest.
Strong communication skills in English (both verbal and written), communication skills in other languages are a welcome bonus
Experience in customer success leadership and comfortable managing multiple teammates
Proven work experience as a customer success director and community manager
Experience working on diversity and inclusion initiatives
Genuine interest in people - you love engaging with and learning about others!
Knowledge of engagement metrics
Interest in online learning
Willingness to try and test new processes and methods
Self-motivated & self-managing with exceptional time management skills
Experience working remotely
Experience working with Notion and Help Scout
Experience working in a growing startup environment
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, organizing an event, or writing an email newsletter)
An understanding of front-end code, design, project management and/or digital marketing
SuperHi strives to be a forward-thinking, progressive company. We've been fully remote from long before lockdowns and are now working four-day weeks.
Some of our benefits include,
A competitive, fair salary - we have a salary calculator to ensure fairness in salaries
Health, dental and vision insurance for US-based employees
Stipend for a workspace local to you if you prefer not to work at home
25 vacation days a year, on top of any public holidays in your country
Your own virtual credit cards for both equipment and education
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