Team Lead, Senior/Strategic Customer Success Managers | Remote or Hybrid | DailyPay, Inc (FinTech Sa

Abby Pangilinan
Abby Pangilinan Member Posts: 2 Navigator
edited March 2022 in Job Board Community

JOB TITLE: Customer Success Manager, Senior Customer Success Manager, Strategic Customer Success Manager, Team Lead-Customer Success Manager

LOCATION: Remote, New York, NY, Minneapolis, MN

JOB DESCRIPTION: As a Customer Success Manager, you will be responsible for managing enterprise accounts. Responsibilities include serving our customers, driving growth through value delivery and anticipating and mitigating risks. You will define robust strategic account plans while closely tracking with tactical execution. The Customer Success Manager will create the communication and launch strategy for enterprise accounts, to ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest.  You will develop strong relationships and become the Trusted Advisor to our Customers. This role will also identify new business opportunities as well as areas of improvement among existing customers.

JOB RELATIONSHIP TO YOU: I am part of DailyPay's Talent Acquisition team working alongside our Customer Success hiring team to bring in world-class talent. The CSM role will report to a Director of Customer of Success. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. As we work to change pay for good, we keep our values at the forefront, allowing them to shape who we are, what we do and how we do it. These values are the cultural cornerstones that inform our decision-making processes, helping us provide the best solutions for our partners and our users. It's no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves.  If you're willing to define new rules, change systems and lives, come join us at DailyPay.

  • Opportunity to build meaningful and impactful relationships with top employers
  • Work with team members who are forward-thinking, creative, and mission-driven
  • Fast-paced growth opportunities in a cutting edge fintech environment
  • Values-based culture with a mission to reimagine the way money moves

ABOUT OUR COMPANY: DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

Through its massive data network, proprietary funding model and connections into over 6,000 endpoints in the banking system, DailyPay works to ensure that money is always in the right place at the right time for employers, merchants and financial institutions. DailyPay is building technology and the mindset to reimagine the way money moves, from the moment work starts. DailyPay is headquartered in New York City with operations based in Minneapolis. For more information, visit

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