VP Customer Success | Remote | Quartzy

Emily Evans
Emily Evans Member Posts: 1
edited April 2022 in Job Board

JOB TITLE: Vice President of Customer Success

LOCATION: Remote 

JOB DESCRIPTION: Quartzy is looking for a Vice President of Customer Success to help us build and scale our customer success & support team. You will play a key role in scaling our customer facing teams. You must be able to focus on and achieve the short term, hyper-growth goals as well as set the foundation for long-term viability and success. We're looking for you to implement a world-class customer success, retention, and growth capability. Leading this function includes owning the strategy and direction of customer success & support, but also includes building and scaling a team of talented customer focused individuals.

JOB RELATIONSHIP TO YOU: I (Emily) am one of the CSMs at Quartzy, so I would be a direct report to you! Customer Success is a relatively young function at Quartzy and we are still working on building processes, mapping the customer journey, and implementing the right tools for customer success. The Support function has been around and is well established, but we began monetizing SaaS a little more than a year ago. 

WHY SHOULD YOU JOIN US:
- Great Insurance - we cover 100% of employee premium cost and 50% for partner/family
- Great Culture - participate in our fun events like ActiviTuesday, Wellness Wednesdays, happy hours & speaker series
- Remote Team - we're 100% distributed so you can live anywhere in the US!
- Transparency - Weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders
- Generous Time Off - take the time you need, when you need it
- Internet Stipend - We provide a $50 stipend to your monthly internet bill
- Great Gear - We'll set you up for success with the latest tech and help you outfit your home office. And, a stipend for the streaming platform of your choice!

ABOUT OUR COMPANY: Quartzy is the world's #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customer range from wine makers, to food/ag companies, to companies working on COVID testing and therapies. We are humbled every day to serve them. You can learn more about us here: https://www.quartzy.com/about 

JOB LINK: https://www.linkedin.com/jobs/view/2939794896/?refId=Kse2B1Z4TMuzcPJ6mc6wnw%3D%3D 

TAGS: #remote #VP #leadership

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