CS Manager | Remote or Office EMEA | Bentley Systems
JOB TITLE: Manager, Customer Success
LOCATION: EMEA Remote and/or EMEA Office
JOB DESCRIPTION: As manager in the User Success at Scale team, you will be responsible leading a team of User Success Managers who are driven to ensure Bentley's small and medium sized accounts are realizing their business outcomes leveraging Bentley products. You will inspire by modelling Bentley culture and values, coaching team members to achieve their maximum potential and caring about your team's aspirations and growth
As a member of the User Success team, you will partner and work across the organization, acting as the voice of Bentley's Small and Medium business accounts and champion their needs.
JOB RELATIONSHIP TO YOU: The manager position reports directly directly to me (David) as the Director User Success alongside a second manager who leads a second team of success managers. Your direct team will consist of up to 10 success managers located across North America, Columbia, Dublin, Eastern Europe and the UK.
WHY SHOULD YOU JOIN US: Bentley Systems are a 30+ year old family business who recently IPO'd, the customer success department is a rapidly growing organisation and very much in 'start-up' mode. The successful candidate may have some leadership experience or be looking to bring their customer success experience to manage a team for the first time. A great opportunity to help define and operationalise customer success culture from grass roots level.
ABOUT OUR COMPANY: Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.
TAGS: #CSM #remote #EMEA #Leadership #manager
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