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Which CS conferences are you attending this year? Which CS conference do you recommend?
I have a limited conference budget and I want to ensure I use it wisely. I am sending my Digital CS and CS Ops team to Pulse. Is there a CS conference you recommend for a CS leader?
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Enterprise Customer Success
Hello everyone! I am new to this community but a listener of the GGR podcast and follower of Jay Nathan for a while. I am currently a Director of CS leading the Enterprise segment for my company. We are hyper-growth stage after acquisition in April 2021. This yeah I am working through a couple of main themes (in addition…
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Leveraging CS/CX in Education
Hey GGR Friends! I'm currently working in education to leverage CS/CX practices to improve the student experience. I've had some really great conversations with some of you already and I'd love to continue these! Please reach out here or via LinkedIn if you're up for a coffee chat about all things CS/CX in education or…
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A suggested method for connecting our Product team into customer meetings
Hello All, I'm new to my CS Ops Mgr role and I'm trying to think of the most efficient way to connect our Product team into customer meetings with the CSMs, which are held on a regular basis. This is so that they can hear the feedback from the customer and ask questions directly, and it appears to have proven successful…
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CSM Meetup
Good Evening everyone. I was wondering if there were any CSM in the PA (Lehigh Valley / Philly), NJ, or NY (New York City metro) areas that'd be willing to meeting for coffee to gain more insight on getting my foot in the door into the CSM industry. Thank you.
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Calling all Aussie CSMs! Join us at CSA Meetup #2 - Customer Success & Selling, hosted by Yellowfin
Calling all Australian Customer Success Professionals - Meetup #2 is locked in and fast approaching! This event will be accessible both online and in-person. We listened to member discussions from our last event which questioned the role that Customer Success plays in up-selling, cross-selling or simply leading renewal…
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How are you delivering business outcomes for customers?
Being "Outcome Driven" is the latest buzzword in CS so we wanted to get a bit more tactical and tangible with that topic for the audience. We'd love to hear a few examples of.... * outcomes that you drive * what matters (and doesn't matter) to your customers * how you identify & realize those outcomes * ultimately how you…
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GGR wants to market your CS events
GGR Community, We want to market your CS events right here in GGR. We have started gathering event details from some of the CS Thought Leaders; however, we know that there are meetups, happy hours, mixers, webinars, panels, and more happening every week. If you'd like to have an event listed on on GGR's event page, please…