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Revenue Management

Risky account meetings

Phil Weiss 29 views 11 comments 1 point Most recent by Cammo November 26Value Realization
QBR Script and template

EvaS 298 views 5 comments 2 points Most recent by Charlotte Naylor May 9Metrics & Analytics
Renewal playbooks

adamgibson 166 views 2 comments 0 points Most recent by Rob_Elder April 21Digital CS (Engagement Programs)
CS and Change Management

David Goldberg 72 views 3 comments 0 points Most recent by metzgerbusiness March 23Customer Success Leadership Community
2023 - Renewal price increases

ryanwhite8991 155 views 5 comments 0 points Most recent by ryanwhite8991 February 22CS Conversations
Customer Success - Operations Department or Revenue Department?

Jordan Silverman 355 views 8 comments 1 point Most recent by Ed Powers January 24Customer Journey
Enterprise Customer Success

sofiacovoro 101 views 4 comments 2 points Most recent by Yuya at Commune January 12Customer Success Leadership Community
Has anyone cracked the code on CS ROI?

Miranda Balcar 211 views 6 comments 1 point Most recent by Ed Powers January 12Metrics & Analytics
Churn Analysis

maxweinerb 184 views 6 comments 1 point Most recent by Floor Anne Steevensz-Bakker December 2022Strategy & Planning
CS in Deal Reviews

renurain1 102 views 3 comments 0 points Most recent by Brian O'Keeffe November 2022Strategy & Planning
Who's using Retention Software? Profitwell Retain/Churnkey/etc

Ben Francis 104 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
New name for account plans

Julie Schifter 92 views 2 comments 5 points Most recent by Jeff Breunsbach August 2022Strategy & Planning
Adoption Data; reducing churn, driving growth

Richard Jeffreys 72 views 3 comments 0 points Most recent by paul_e June 2022Metrics & Analytics
Premise to Cloud Migration Strategy

Steve L McDougal 22 views 0 comments 0 points Started by Steve L McDougal June 2022 Strategy & Planning
Customer Success Managers negotiating contract pricing

Brooke Carrie 317 views 7 comments 0 points Most recent by Narjes Evennou May 2022CS Org Conversations
Commission or bonus on Upsell/Cross-sell, if at all?

caseybaldin 639 views 4 comments 0 points Most recent by Ian Remington April 2022CS Conversations
SaaS KPIs and Metrics

Jordan Silverman 82 views 26 comments 0 points Most recent by Brian Hansen February 2022Metrics & Analytics
Sales and Client Services responsibilities

Jay Gorga 1 view 0 comments 0 points Started by Jay Gorga January 2022 CS Org Conversations
Net revenue retention

Tova Feldheim 42 views 3 comments 0 points Most recent by Steve Bernstein January 2022Customer Success Leadership Community
Cross-selling sales campaigns for CSMs

Molly Heslin 41 views 2 comments 0 points Most recent by Lukas Alexander January 2022Customer Success Leadership Community
Who wants to Brainstorm: Price Increases at Renewal

BenB 1 view 0 comments 0 points Started by BenB October 2021 Customer Success Leadership Community
Price Increases at Contract Renewal

Adam Moore 11 views 4 comments 0 points Most recent by Adam Moore October 2021Customer Success Leadership Community
Quick Hits: Things That Aren't Scary

Russell Bourne 2 views 0 comments 1 point Started by Russell Bourne September 2021 CS Conversations
Does the CS team own the Upsell/Cross opportunity?

Scott Hair 1 view 4 comments 0 points Most recent by Mark Flanagan August 2021Digital CS (Engagement Programs)
Churn Tracking Document

Shahira Carstensen 1 view 0 comments 0 points Started by Shahira Carstensen August 2021 Metrics & Analytics
What internal documents should be included in an account plan?

Julie Schifter 2 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021Metrics & Analytics
How do treat one-off expansion revenue that doesn't recur?

Sylvia Yin 1 view 6 comments 0 points Most recent by Sylvia Yin June 2021Metrics & Analytics
Renewal ARR management

Erika Villarreal 33 views 6 comments 0 points Most recent by Erika Villarreal June 2021Customer Success Leadership Community
Forecasting

Jeremy Mulder 3 views 5 comments 0 points Most recent by Aaron Woods May 2021Metrics & Analytics
Account Growth Drivers (ie: upsell, expansion)

Sylvia Yin 21 views 4 comments 0 points Most recent by Sylvia Yin May 2021Customer Success Leadership Community

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Gilroy; } .titleBar div[class*="titleBarStyles-bar"] { height: 100px; } img.headerLogo-logo.titleBar-logo { max-height: 72px; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */