/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Gilroy; } .titleBar div[class*="titleBarStyles-bar"] { height: 100px; } img.headerLogo-logo.titleBar-logo { max-height: 72px; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */

Roles & Responsibilities

Fractional CS seats

Yehuda Zahler 457 views 9 comments 0 points Most recent by Norman Currie August 2CS Conversations
Pooled CS Team Tools

Rachel Jennings 297 views 15 comments 0 points Most recent by kmcmullen August 2Digital CS (Engagement Programs)
Who owns the knowledge base at your organization?

Shreelekha 156 views 5 comments 0 points Most recent by shonafenner June 5CS Technology
Have you implemented CS Ops?

Olivia_Williams 62 views 1 comment 0 points Most recent by HeatherAyer April 27CS Conversations
Onboarding Specialist

Jordan Silverman 61 views 1 comment 0 points Most recent by morgan_stumpf April 19Job Board Community
How do you keep CSMs happy?

Olivia_Williams 122 views 3 comments 0 points Most recent by Irina Vatafu April 5GGR Cafe
First full time support hire

Richard Brereton 206 views 11 comments 1 point Most recent by Richard Brereton February 17Customer Success Leadership Community
Customer Success tools for startups

skhader 184 views 6 comments 0 points Most recent by KimberlyReneeKnowles February 10Digital CS (Engagement Programs)
Customer Success - Where From Here?

kmulhalljr 162 views 4 comments 0 points Most recent by MattSmith February 9Industry Insights
Building the CS Department

bethweltz 485 views 22 comments 3 points Most recent by Anna Alley January 23CS Operations Conversations
Question about moving into CSM

susan franklin 172 views 5 comments 1 point Most recent by Brian O'Keeffe January 18Future Customer Success Professionals
Customer Success Manager - Remote United States - Copado

Closed Pat McQueen 102 views 0 comments 0 points Started by Pat McQueen October 2022 Job Board Community
Looking for Examples/Templates of CS Team Playbooks, Engagement Model documentation, and Accountabil

Jeff Breunsbach 388 views 45 comments 0 points Most recent by Anna Alley August 2022Strategy & Planning
GGR Office Hours Topic: CS Team Supporting Multiple Product Lines

Anna Alley 92 views 4 comments 5 points Most recent by Anna Alley August 2022CS Org Conversations
CSM | Greater Boston Area/Remote | Cobalt

Ashley.Smith 51 views 0 comments 0 points Started by Ashley.Smith August 2022 Job Board Community
New role for me.

Khooker 72 views 4 comments 5 points Most recent by donnamac July 2022Strategy & Planning
What separates Partner Success from traditional Customer Success?

Georges Arnaout 83 views 1 comment 0 points Most recent by Sandeep Rai June 2022CS Conversations
Seeking input on using CSAT to evaluate onboarding team as part of bonus

Laurie Barlev 114 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Org Conversations
Customer Success Managers negotiating contract pricing

Brooke Carrie 317 views 7 comments 0 points Most recent by Narjes Evennou May 2022CS Org Conversations
Tried and Proven - what is the best way to compensate your CSMs

NatashaA 391 views 4 comments 0 points Most recent by LouiseC May 2022CS Conversations
First Time CSM

Kassandra Carlisle 316 views 5 comments 0 points Most recent by Allison Mortens May 2022CS Org Conversations
Strategic Advisory Team for Expansion and Retention

Peter Lyon 94 views 5 comments 0 points Most recent by Rachel Blackmon May 2022CS Org Conversations
CS - Revenue or Operations?

Jordan Silverman 295 views 8 comments 0 points Most recent by Jordan Silverman May 2022Strategy & Planning
Leveraging CS/CX in Education

Shanna Hayes 31 views 0 comments 0 points Started by Shanna Hayes April 2022 Customer Success Leadership Community
Looking to transition into Customer Success Operations

Hillary Feldt 181 views 15 comments 0 points Most recent by Karlie Termotto April 2022CS Operations Conversations
CS Ops Communication Cadence

Dorota Ziakova 82 views 3 comments 0 points Most recent by Jeff Breunsbach April 2022CS Operations Conversations
TAM vs. CSM

Sejin Mong 1.3K views 8 comments 0 points Most recent by Wendy Johnson March 2022CS Conversations
CSM Comp Plan Template & NRR Question

Jennifer Woodford 83 views 4 comments 0 points Most recent by Jamie Billig March 2022CS Org Conversations
Creating more differentiation within CS career growth framework

Peter Tight 53 views 2 comments 0 points Most recent by Valde Sandberg March 2022CS Org Conversations

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Gilroy; } .titleBar div[class*="titleBarStyles-bar"] { height: 100px; } img.headerLogo-logo.titleBar-logo { max-height: 72px; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */