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Request for Best Practices and Ideas for Monthly Newsletter
Hey All - I hope this message finds you well. As we all know, keeping our community updated with the latest insights and information is crucial for staying relevant and engaged. To that end, we are planning to launch a monthly newsletter that will provide updates and insights about our community and the broader industry. I…
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Online Community as a part of tech touch strategy
Hello GGR! I have learned a lot from several posts discussing Success Groups and tech touch strategy, but what I have not seen directly discussed is how your organization's online community is part of, or supporting, your tech touch strategy. Questions to get your wheels spinning, * How are you leveraging your company's…
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Interested in Being an Office Hours Host?
We are looking for folks interested in hosting Office Hours. If you haven't already, take a moment to fill out the form for consideration!
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CS Events in 2022?
Hi GGR Community, what events are we attending this year? What have you previously attended? Thanks to @Pam Micznik for sharing this - Conferences - CEd & CS - just hoping for some advice/reviews... Cheers,
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SF Customer Success Social
Greetings! As the subject suggests, we're looking to set a date and time for an in-person social in San Francisco in mid/late July. Many of us have met online, but never in person so let's change that! * For illustration purposes only. We'll pick a less crowded environment! :) Let me know in the comments weekend versus…
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Finding Local Community as a Remote Employee
Hey Everyone, Offices are opening back up! Soon those in-person meetings and the after-work "happy hours" will start again. But for many of us who took remote employment; during or before Covid-19, these social interactions aren't going to be a viable option for physically rubbing elbows with people in and around the CS…
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Call for Office Hours hosts - July is customer engagement month
GGR Community, We are excited to announce our July office hours series: Customer Engagement Strategies. Each week will be a focus sub-topic such as email campaigns, advocacy, KPIs, and more... We are recruiting GGR members to help us lead one of these sessions. If you are passionate about or are working on customer…
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Upcoming Webinar on 3 Stakeholder Intelligence Secrets
Chartloop has an interesting upcoming webinar that I thought I would share with the community. While it says B2B sales, CS also benefits from having this skillset in their toolbelt. Situational Awareness In B2B Sales (Webinar Session) Situational Awareness (SA) is a critical foundation for good decision making in complex…
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April - National Stress Awareness Month
Happy Spring GGR folks! April is national stress awareness month. Would love to start a discussion on if anyone has any helpful techniques for coping with stressors during the workday? I try to do some breathing exercises, take a walk, or just spend some time away from my desk whenever possible!
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CSM Office Hours - Meeting Notes (03-16-21)
A big thank you to @Anastasia Magnitskaia for capturing and sharing the notes below! Please take a review of the notes and add your own! Summary: Ice-breaker: "If you weren't in CS, what would be your passion career?" Discussion question: What ways do you "tactically" capture voice of the customer? Capturing Voice of the…
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GGR wants to market your CS events
GGR Community, We want to market your CS events right here in GGR. We have started gathering event details from some of the CS Thought Leaders; however, we know that there are meetups, happy hours, mixers, webinars, panels, and more happening every week. If you'd like to have an event listed on on GGR's event page, please…