Today’s customers expect organizations to understand their goals and preferences and engage with them as individuals rather than simply customer types or segments. A personalized customer experience makes this possible by delivering tailored messaging, offers, and products to each person. In fact, according to research conducted by Forrester, 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience.
How can you deliver a personalized experience to your customers while maintaining a predictable and repeatable approach for delivering your customer experience and not “recreate the wheel” for each one?
Join this live online event as we ask three Customer Success pros to share how they deliver a personalized customer experience.
During this online event, the panelists will discuss:
- The benefits of utilizing a personalized customer experience
- How to leverage existing customer data to help make the customer experience more unique and tailored to customer needs
- How building an engagement model and segmenting your customers can contribute to being able to personalize the experience
- Why offering several different channels for communication is essential to delivering a personalized experience
Don’t miss this online event on June 22 at 11 AM PT / 2 PM ET as we ask three Customer Success professionals to share tips and advice on delivering a personalized customer experience.
Meet the Panelists:
- Chris Tazewell, Customer Success Manager at Genesys
- Gala Samokieszyn, Strategy & Operations Manager, Customer Success Leading Practices at ServiceNow
- Isabel Ruiz, Customer Education Manager at inSided
- Company: SuccessHACKER