I am working on refining renewal strategies and adding risk identification and management. We have many different kinds of customers, each with a slightly different renewal process in place. One size …
Hi all - we're early stage CS and working on implementing automated engagement and tech touch journeys. Can anyone share any resources, best practices, tips, or examples of really effective email temp…
Question to the community. As I work with customers across a variety of programmatic service areas regarding the deployment of an LMS I find myself wanting to get away from customization and begin usi…
Hi all! My company, a series A startup, is working towards implementing our scaled customer segment. One of the questions we're continuously asked (rightfully so) are what our metrics will look like. …
I've been thinking a lot about how an extremely focused resource (1:1 to 1:3) could help our largest, most strategic customers achieve their goals and become stickier. Has anyone worked with a model l…
As the new year started, I want to invest in some learnings. I will start by taking advantage of the premium Linkedin account. Does anyone have any recommendations? Any courses a CS professional shoul…
Hi GGR Community, I am a new CSM (about two months in!). My biggest challenge so far has been the lack of direction given by leadership on the ways to be most productively be spending my time. I think…
Question to the group: our team has long struggled with setting/maintaining a QBR schedule with our strategic customers. I've long held the position that in our industry (the nonprofit sector) they ar…