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Hi all, Am currently assessing which customer success training/coaching tool is the best for me and my team. Has anyone used, and can vouch for, Success Coaching? Welcome any other training resource recommendations. Thanks in advance.
Hi everyone, I’m currently evaluating customer success platforms and am looking for some insights from those who have experience with either ClientSuccess or ChurnZero. Both seem to offer solid solutions, but I'm trying to decide which one would be the best fit for our team. If you’ve used either platform (or both), I’d…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed, adopted by your organization to ensure buy-in and support. Thanks much!
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organization from the ground up. My goal? To set us up not just for short-term wins, but for long-term scalability. I’m already…
Hey GGRers! I have a customer who is looking to capture CSAT information. Normally I would suggest a survey tool, but they are looking for something very specific: A pop up Questions driven by what role they are in and what they are doing on the page (in this case it is a community site) Timed - this wouldn't exist…
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent on good preparation. Without that prep, what is beautiful to look at could become costly. The same is true for customer…
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended…
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
Having a strong team, whether you are a leader or an individual contributor, is going to be foundational for making an impact. The January GGR Office Hours kicked off the conversation with Bern Risley sharing insights and practical steps to turn your team into a powerhouse. Here are some strategies for adapting to a…
Running a Software as a Service (SaaS) company comes with its unique set of challenges and advantages. One of the most significant advantages is the cost-effectiveness of serving existing customers who renew their contracts compared to acquiring new ones. However, this renewal is not guaranteed; it hinges on the customer…
The recent $25B market cap loss is going to be impacting a lot of your accounts if you are an AE or CSM. It's time to do some research and keep in mind: The goal isn't to become a financial expert; the goal is to identify any risks to your deal or renewal and to use recent relevatn events to create a POV that you can use…
LinkedIn Learning recently published a new certification for CS professionals - a first for LinkedIn! ChurnZero (one of GGR's great sponsors!) endorsed the creation of the course by experts, so you know it is going to align with actual needs. Does your organization prioritize customer relationships? Whether you're just…
Overview ChurnZero is a customer success platform that helps customer success teams work efficiently, deliver greater customer value, and drive more revenue. The SaaS company empowers its users to run sophisticated, comprehensive customer success programs. ChurnZero’s own CX team embraced a digital-first approach to scale…
Customer experience (CX) is a critical aspect of business strategy, encompassing the overall perception and feelings customers have about their interactions with a company. It involves every part of the organization, with a primary focus on growth and retention. Key elements include engaging new customers, upselling to…
