One last try can do wonders in sales. I recently closed my first deal by trying one last time. The client said he can’t sign up for the services i provide because he has other plans and my colleague h…
Hello! I'm working with marketing on unifying our marketing campaigns and our scaled CS emails. Does anyone have suggestions on how to create a 360 view of all campaigns?Plus addressing scheduling?
I am looking to build out an Office Hrs program. Would love to get some metrics on the ROI running these sessions, if anyone is willing to share their successes with me
Hello Everyone, I’m currently working in the customer success space at a rapidly growing company, and I’m looking for some insights on scaling our Customer Success (CS) team effectively as we continue…
Hey team, Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this? …
Hey guys, I've recently learn about Customer Success position, and I really believe itd be a perfect career for me. However I do not have any experience "on paper" in that direction. I've been working…
Hi GGR community! I'd love to crowdsource some general opinions and approaches to reassigning accounts when a customer requests it. This hasn't been a common occurrence with my customer base to date, …
Hey GGR community! I'm curious if we have anyone that's a CSM to federal agencies? I would love to get some insights with FEDRAMP and best practices pertaining to this.
The market and financial fluctuations impact your customers, and it is important that you identify any risks to deals or renewals and create a relevant POV to create effective messaging and engagement…
Hi everyone! I’m new to the GGR site and looking forward to sharing ideas. I have one question to kick things off. I’ve been at my current company for 5 years, and we have a revolving door of General …
