Let's Reset Your Password

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 343 Gain Grow Retain Staff
100 Likes Second Anniversary 25 Insightfuls 10 Comments
edited April 2022 in Welcome to the Community

Whether you are struggling to remember your login password or just maintaining a secure environment, resetting your password is an easy process.

Change Your Password (know current one)

I.                    Navigate to your profile by clicking on the circular icon on the top right 

Navigate to Profile.png

a.      Select ‘Edit Profile’ in dropdown window

Edit Profile.png

b.      Click Change My Password in right-hand task bar

Change My Password Link.PNG

c.      Fill out fields

Change My Password Screen.PNG

1) Enter Old (current) Password

2) Add New Password

3) Confirm Password

4) Click Save Password

Reset Your Password (do not remember)

I.  Go to Gain Grow Retain page and click Sign In

Sign In Screen.PNG

a. Click Forgot link next to Password field

Forgot Field.PNG

b. Fill in your email and click Request a new password

Recover Password.png

c. An email will be sent to this password

1) Didn’t get the email?

i. Check Spam or Junk folder

ii. Whitelist the email address vanillasites@higherlogic.com

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