Does anyone have Value Consulting as part of their CS delivery model?

Rachel Blackmon
Rachel Blackmon Member Posts: 3 Navigator
First Comment First Anniversary
edited October 2023 in CS Org Conversations

I would like to build out a framework for:

Value Consultant- at an exec level to define the plan & value across the organization

CSM - Deliver and Mange plan

Has anyone done this? Was it successful? How did the Consultant and CSM work together to define roles and handoffs?