Are You Creating an Army of Champions?

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Heather Wendt
Heather Wendt HLAdmin, Member Posts: 286 Gain Grow Retain Staff
5 Likes First Anniversary 5 Insightfuls Photogenic
edited August 2022 in GGR Cafe
SO - how are you building your army?

Earlier this month, we had Marc Phillips join the GGR Office Hours for CSMs to talk about why creating an army is a good thing.

Here is a quick overview:
  1. You are gaining insights from a variety of lenses, giving you and your team the ability to connect the dots and see needs that might be missed otherwise. This can help your clients embed your product into their own DNA.
  2. Personnel changes do not mean you have to start all over again with someone new. You now have redundancies so when cost-cutting rears it's ugly head, your product has advocates to help fight for you.
Take a look at the document to learn more about the How and Why, and see what your peers are doing in this area. Be sure to take a moment to share your methods here!

Missed the meeting? Be sure to jump over to our Events page and sign up for September (or the rest of the year) so you can be sure you don't miss these valuable times of learning and peer discussion!


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