New KPI Tracking

Andy Swansburg

My company is beginning to track CS Rep meeting activity and engagement metrics. We are mostly looking at:
Are our QBRs happening?
Have we met with our champion in last 90 days?
Have we had an exec-to-exec meeting this year?
Are we single-threaded (relying on one person in our customer)?
How quickly are we responding to emails etc...
And a handful more.

2 Questions,
1. Is anyone else tracking this stuff? And is it valuable? Seems like a lot of work to set up. 
2. If so, how are you doing it? Is it within your CS platform and custom reporting?

Would love to know!