Customer Implementation Best Practices for SaaS companies $5M+ in ARR

toniann7

Hi Everyone! 

I just learned of this site today from the VC who recently invested in my company. I’d love to connect with individuals who have successfully scaled SaaS businesses from $5M in ARR to $10M+. For context, I oversee everything post sale - making sure our customers get onboarded onto our system, trained, supported, and then managed by customer success. 

I think the biggest challenges have to do with implementation. Our implementation is set up in 2 phases - we start by working with the customer to get their company’s data formatted and uploaded into their system and then from there we do the training/transition onto the platform. 

I would love to connect with people who have managed implementation departments / love some advice on best practices for creating the best organizational structure and just overall processes in this area of the business.

We are currently using HubSpot. 

Thank you in advance,
Toni 

Jeffrey Kushmerek

Hi Toni!
Let's connect. I have 20 years of experience in this area and help companies like yours. I also have some blogs that might help you get some perspective on what's needed. I think this one is a good place to start:
https://infiniterenewals.com/blog/tthe-ipop-the-implementation-process-optimization-plan

I can show you a good org chart for starting and scaling these groups as well

Jeff

toniann7

Hi @Jeffrey Kushmerek - Thanks so much for reaching out.  I would love to connect.  What is the best way to reach you?

sabkabir

Hi @Jeffrey Kushmerek- I am in a similar situation as Toni, I was hoping maybe you can help me as well?

Sab

Jeffrey Kushmerek

toniann7 said:

Hi @Jeffrey Kushmerek - Thanks so much for reaching out.  I would love to connect.  What is the best way to reach you?

Sure- Grab some time here  
https://calendly.com/infiniterenewals/30min

Jeffrey Kushmerek

sabkabir said:

Hi @Jeffrey Kushmerek- I am in a similar situation as Toni, I was hoping maybe you can help me as well?

Sab

Of course!
Sure- Grab some time here  
https://calendly.com/infiniterenewals/30min