GGR Podcast - Building Predictability into your CS Organization

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Heather Wendt
Heather Wendt HLAdmin, Member Posts: 286 Gain Grow Retain Staff
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edited April 2023 in GGR Cafe
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Improved predictability and repeatability correlates with faster growth and better outcomes for your organzation.

So how can Chief Customer officers and aspiring Chief Customer Officers delivery repeatable, predictable processes? It all starts with delivering the right skills and strategies.

This week's GGR podcast with guest @Rod Cherkas, CEO of HelloCCO and offer of the best selling book The Chief Cutomer Officer Playbook, shares tips for building and mastering the skills you need to deliver repeatable, predictable results.

  • Build cross-functional relationships
  • Communicate priorities and results to various organizational stakeholders (effectively)
  • Segment customers and develop experience plans to decrease reactivity
  • Move to 1:many processes on repetitive work to allow CSMs to focus on delivering strong value
  • Help your internal stakeholders understand the customer experience

Rod also shares 3 key cross-functional relationships that you should be developing as you work to impact the business.

Listen to the Podcast

How are you working to build predictability within the CS team?

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